Privacy Policy

VFEX Global Services Inc. is committed to protecting your personal information and handling it responsibly.

Information We Collect

We collect personal information that you voluntarily provide when using our services or contacting us. This may include your name, email address, telephone number, postal address, and information required to provide payment and e-money services.

How We Use Your Information

We use your personal information to provide our services, respond to enquiries and support requests, process payments and transactions, and comply with applicable legal and regulatory obligations.

Sharing Your Information

Where required to provide our services, we may share your information with trusted service providers, including Currencycloud, which provides regulated payment and e-money services. We may also disclose information where required by law or regulation.

Data Retention

VFEX Global Services Inc. retains personal information only for as long as necessary to provide our services and comply with applicable legal and regulatory requirements.

Personal data collected in relation to Currencycloud accounts will be retained for a period of five (5) years in accordance with applicable regulatory requirements.

Contact Us

If you have any questions regarding this Data Privacy Policy or how your personal information is handled, please contact us at support@vfexgs.com.

EEA Regulatory Disclosure: For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services for VFEX Global Services are provided by CurrencyCloud B.V. CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701)

United States Regulatory Disclosure: For United States, Payment services for VFEX Global Services are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.

UK Regulatory Disclosure: Payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: 1 Sheldon Square, London, W2 6TT, United Kingdom. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)

Safeguarding funds

When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

Contact Us About Us Safeguarding funds Terms Privacy Policy Currencycloud Terms